Dealers and technicians appreciate good design, too
There is an immense and mind-bogglingly complex system of software tools and platforms in use by home technology professionals used on a daily basis in the deployment of home automation systems, and virtually none of them are well designed… until now. The work samples below show just a sliver of what is designed for the express purpose of systems deployment, setup, and administration.
Over the last 7 years the greatest design challenge I’ve tackled on a consistent basis is to ensure that all my designs across all the different platforms they appear on tie back to the same underlying information architecture, follow the same logic, and maintain consistent feedback loops.
The dealer dashboard is where company owners can see their status with Josh.ai at a glance.
Designing for complex tools includes thinking of all the different possible states, including loading.
Before I could even get to the UI design of a status or progression bar, there were user interviews, research, and information architecture planning meetings.
It's important to show the UI's various stages so handoff to engineering is seamless.
It's common for an UI element to have multiple appearances, all of which need to be laid out for engineering to comprehend.
Even the most mundane and technical of challenges can be gamified. It's human nature to want to be recognized for our achievements.
Portal
For every function found in the Josh iOS app there are 3 additional power user features found only on the web portal. Portal was designed as a tool for dealers and technicians to setup, diagnose, and customize client servers with a deeper level of functionality than what’s found in the iOS apps.
Anything that can be done in the iOS app can also be done on the web portal, with even more options.
For every new feature, I work closely with engineering to develop a logical and well designed solution and provide clear visual documentation on how to build it.
A modular layout is emphasized in the design of the web portal to accommodate a wide variety of control schemes.